Migrating from a broken UEM product, part 1

doesnot2From the REScue 911 Dept. Recently I was involved in a client project where they had a problem. And it was a big problem:  Effectively they were using another profile management product which was malfunctioning. I’d prefer not to give the game away by naming the vendor. Not that I have any problem with verbally beating vendors over the head when they deserve it – this is out of courtesy to the client.

Suffice to say, the product in question employed by my client was practically holding the user’s profile settings hostage. Allow me to clarify: If your current UEM tool redirects a write to a proprietary format, you are putting all the user’s profile data into a basket you have no or little control over. Meaning: If you switch said UEM tool off, then all your user’s settings are stuck in said basket. The following article puts you on a path out of this situation.

doc-icon2<<< Click here to read the article

 

Seamless switch from Policies to WM

gpo-morpheusFrom the The-GPO-has-you Dept. As of recent, one of my clients was facing an interesting issue: They wanted to do a seamless switchover from a currently windows GPO managed environment to a RES Workspace Manager environment. Essentially the job was to devise a method to make one system let go and have the other one take over at the same time. This example was built on a 2012R2 AD with a Win7 front-end.

This method revolves around using a simple AD group that serves a dual purpose. 1) When a user is put in the group, specified policies are denied and 2) Workspace Manager takes effect. The nice part of this approach is that it is fully reversible, just by removing the user from the group.

doc-icon2<<< Click here to read the article

Setting up a Lab HR system for IT Store

xor-logoFrom the Lab Essentials Dept. This article is to show you how you can stand up your very own open-source HR system and hook it up with RES IT Store. One of the things you may often hear about in regards to RES IT Store, is the ability to do employee on/offboarding. If you want to test this out for real, you probably won’t get access to a live HR system in production, thus I wrote this article.

doc-icon2<<< Click here to read the article

 

Managing VMware AppVolumes with RES

appvolumesFrom the Skunkworks Dept. This is an article I’ve been looking forward to writing for a while. I had the opportunity to look at AppVolumes when it was still pre-VMware Cloudvolumes, but as you know – timing is everything, so I decided to hang back until VMware released AppVolumes today! In this article I will share some thoughts on how the AppVolumes product can be augmented by RES technology to offer some very interesting options for integrators.

doc-icon2<<< Click here to read the article

Inside Workspace Manager 2014 SR2

res-wm2014-00From the Nuts&Bolts Dept. November 2014 saw the release of Workspace Manager 2014 Service Release 2. You may have read the initial post over at RES, but as always here at RESguru.com we like to kick the tires and take it for a spin around the block. There’s several items in this release that are important to know about and I’m going to highlight some and give you my view on them.

doc-icon2<<< Click here to read the article

Updated WM Registry Guide

iabtFrom the About-Damn-Time Dept. One of the most popular articles on RG is the Registry reference for RES Workspace Manager. Unfortunately it’s been sitting on the backburner for a while, but no more! As of this weeks release of Workspace Manager 2014 FR2, the guide has been updated with all published registry settings available from the base 2014 release notes and up to. If you come across missing or any other spooky settings, feel free to contribute in the comments section on the article.

doc-icon2<<< Click to view the WM Registry Guide.

 

Free RES Consultancy

Is your company a RES Software customer? Are you considering if you are getting enough out of your investment? Want to make sure you’re doing it right, and the products have been implemented as they should to suit your business needs? Have a great use-case but not sure how to best go about it?

Why not take advantage of the 15 years of RES experience through RCS and find out how you can extract even more value out of you RES software purchase. RESguru Consulting offers:

  • wbRES Environment health check
  • Tune-up / Optimizations sessions
  • Best practice audits and advisory
  • Design Q&A whiteboarding sessions
  • Technical Workshops

Reach out today to RESguru Consulting Services for a free 3-4 hour online consultation with no strings attached. Until December 31st 2014, RCS is running a global campaign for new and current RES customers. Only requirement is that you currently own RES licenses. No Software Assurance? Not a problem.

Call +1 610 462 2200 or contact m.ranzau@resguru.com to schedule your free consultation.

 

New Technote: Webservices & Automation Manager

Animated, Gears, boxFrom the Technotes-R-Us Dep: Today I have the pleasure of sharing a new article based on some preliminary work I did for a couple of clients who are looking to integrate SOAP based web-services into RES Workspace Manager. I put together a simple demo that show how to use SOAP calls to pull a live weather report from major airport cities around the world. If you can make that work, you can do pretty much anything from configuring a firewall, set up infrastructure or even process creditcard payments.

This is the first of a two-part article, where we next time will look at wrapping a service around the module and learning a few nifty tricks on how to deal with value dependent dropdowns.

doc-icon2<<< Click here to read part one

doc-icon2<<< Click here to read part two

Automated XenDesktop 7.5 Build with RES AM

By Max Ranzau

 

From the BuildingBlock Dept. You may recall a couple of years ago that I published a RES Automation Manager buildingblock for Citrix Xen Desktop 5.5, XA and PVS.  Today it’s my pleasure to publish a new buildingblock that will do the same for Xen Desktop 7.5. It’s pretty slick, as it hardly needs any configuration or special prerequisites and allows you to choose all the install options for Xen Desktop.

mr-jMy friend and co-blogger Mr. Jeroen Speetjens from the Netherlands has been kind to share this with the RES community. You folks over at Citrix might also want to take note of this work. In order to use this buildingblock, all you need is the Xen Desktop ISO and a fresh Server 2008 or 2012. Deploy a RES Automation Manager agent to the target server, then import and schedule the module. The module contained in this RES Automation Manager buildingblock will configure everything else you need.

res_am_fileshareWhen you import the buildingblock, you will be prompted for the path to the contens of the XD .iso file, as shown on the screenshot below It is recommended to either mount it somewhere and share it, or copy all the files out of the ISO to a share. Either way, it’s about 2GB and you don’t want to add that as a AM resource, not that Automation Manager can’t handle it, it’s just a hassle next time you’re updating the binaries when you have a new .iso.

XD75_01When you schedule the module to the target server, the module will prompt you for what kind of installation you want. After that it’s off to the races: The average deployment time is about 10 minutes on a target system with SSD’s.

Note: If you decide to download this AM buildingblock and take it for a spin, I kindly ask you to take a moment to comment your feedback below and send thanks to Jeroen for his efforts.

Click the brick as per usual to download the buildingblock:  legobrick-cropped

Remember: RESguru.com is still the number one place to get noticed if you are doing cool stuff with RES: If you’ve got something to share – the guru community cares!

Welcome – A letter from the Founder

Max Ranzau (aka RESguru 1)My name is Max Ranzau. I founded RESguru.com as a technical blog at the end of of 2008, dedicating my time and efforts towards creating better IT solutions through use of RES Software products in the enterprise. This site is the home of RCS – RESguru Consulting Services and is one of the primary go-to places for independent information, brain-share and tools for the workspace and automation engineers across the planet. I intend to keep it just that way.

If you are a new visitor, allow me a moment to welcome you properly, by immediately dispensing with the glossy marketeering and cut to the chase:

I am here to change Enterprise IT.

I dare to guess that plenty suit & tie jobs have said similar to you over the years. Nothing more or less, it’s the best one-liner by which it can be expressed what RCS does. Fact: it is exceptionally hard to explain what exactly and completely RES Software does in one sentence, without either becoming too vague or a long winded tale. Trust me on this, the good folks at RES Software have been grappling with this conundrum over the last 15 years: Having a stellar product suite, but no quick and singular way of explaining what it does!

I’m not going to pretend I’m driving around with the tomes of messaging wisdom* in my trunk. However, that is not going to prevent me from pitching in my two cents. As I see it, there are two main avenues of putting RES technology into context:

A) Presuming you’re technically oriented:  tbox

  • Get rid of complexity in  policy management, point-solution utilities and scripting. You know as well as I, that enough of this, or  by inheriting someone else’s hand-me-down environment, you’ll be up to your eyeballs figuring out what’s going on before you can make any changes.
  • Best profile+configuration management: Microsoft’s ways of handling configuration, both central (policies) and users (profiles) haven’t changed much in 20 years. The RES Suite will make profile management work smoothly for you.
  • Automation of complex script-less tasks across the entire IT estate, independently of domains. 150+ built in graphical tasks range from the simplest of deployment/configuration items to VDI, Mobile Device Management and Helpdesk, integrating with all the major vendors.
  • Workflows can be automated. The RES Suite will allow a company to define and execute workflows for almost anything that can be given to a user. It’s all about service. I usually tell my students that you can make workflows for giving employees their phones, forklifts or PhotoShop. It doesn’t matter as you model the business in the software, define who is qualified to automatically get or request what, assign any approvals to the workflow and then tie it all into the automation and configuration management where necessary. The real strength here is that all 3 products in the RES Suite talk together.
  • Documentation: As engineers, we just love cranking it out by the page, right? That was sarcasm! We love building great solutions but creating the associated paperwork afterwards is a hassle, even if it’s billable. For admins in terms of auditing, it’s the same challenge. The RES suite can do the documentation for you.

The RES Suite is like a well-organized Swiss Army knife, with 15.000+ blades. There are loads of other things the RES suite can do for you, and hopefully you’ll get a sense of this when you browse through the Tech Library of the RESguru site. There is over 100 and counting free practical how-to articles on how to solve common everyday problems with RES technology. Have a look at the intro page here for a proper introduction and tour around the site.

brfcaseB) Presuming you are financially oriented:

  • 60% savings on current support/helpdesk/administrative load is not unheard of.
  • 90% savings on external consultants camping in your data-center for months at a time as your own staff becomes able to do most things faster on their own. These kind of numbers been reported by some of my clients.
  • 20% more users typically on a central environment – just by virtue of efficient management.
  • No doctors with flashlights were involved in obtaining the numbers above! These are based on real RES projects that I have worked over the last 15 years. Having said that, obviously your mileage may vary in accordance with what you are trying to solve.
  • Business Processes – any organization has them. If your ever move people around, hiring or firing, the IT folks are usually the last to know, resulting in a long time before new employees can do what they’re paid to or exposing the company to unnecessary risk, by not closing down access properly when someone leaves. Sometimes I encounter customers who have custom-built and rather byzantine systems in place, some may be even manual of tossing around emails or even paper forms for approvals. As long as nothing changes you can maintain status-quo, however when the business requirements change, that’s where your costs become evident.
  • Appsense. Have you been struggling with their products for too long not being able to get things to work for you as promised? Spent countless hours having consultants in and out the door on break/fix missions? It’s time to stop and look at a Real Enterprise Solution.
  • Agility: What can be stood up in a few days by a engineer proficient in RES tech, can in most cases match and trump what would take a team of engineers using classic tools and methodology several months to implement.

The above should provide you with an decent idea of what is within the realm of the possible in the RES universe. RES technology is not rocket science, it’s just good product design and common sense for the modern enterprise. Covering the entire RES Suite, RCS offers the following on all VDI platforms, TS/Citrix, Laptops, Mobile devices, Windows and Linux environments:

  • Consulting, advisory and managed service agreements for new and existing RES installations
  • Scoping and technical presales assistance to integrators
  • Design and technical architecture documentation
  • Implementations, remote and on-site.
  • Technical competitive analysis. Here is a couple of examples.
  • Training, Education and Workshops in all RES products both online and on-site. See this for details.

For information on services, rates, schedules and anything else, reach out via the contact page , or call +1 610 462 2200. I look forward to talking with you.

With best regards,

Max Ranzau