Posts tagged: Troubleshooting

New Technote: Viewing contents of UPR* files

From the Technotes-R-Us Dept. A new article has been published in the Technote library by resident co-author Mr. Patrik Kaak. This time he takes us through how you troubleshoot if you have large User Settings files in Workspace Manager. This article illustrates how to figure out what’s actually being stored inside of these files.

<<< Click here to read the article.

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categories 2011, Technote, Workspace Manager | | datetime October 28, 2011 03:23 | comments Comments (0)

New technote: Fixing a Wisdom agent uninstall issue

From the we’ve-got-plenty-more-where-that-came-from dept. Another technote, RG028 has been posted in the RESguru technote library. Playing around (maybe a bit rough :) with my Wisdom lab, I managed to mess up a target computer, where the Wisdom agent quite simply refused to uinstall. I decided to investigate and figure out a generic approach to cleaning out an agent completely. Hopefully you will never need to do this, as the Wisdom agent normally uninstalls clean and nice, but hey things sometimes go bump in the  night, and this is how to deal with it.

Click here to read the RG028 article

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categories Automation Manager, Technote | | datetime August 18, 2010 13:05 | comments Comments (0)